If you have been charged by Immosurf, it means that your payment details were registered and our service is active on an account.
To find out which account this is, search for “Immosurf” in the inbox of your email. Don’t forget to also search for it in the Spam folder. You will most likely find a welcome email from us containing a password for your account. It could be that it’s a different Immosurf website than you tried signing in to before.
So take a good look at the extension it contains, it could be the case that you actually have an account on another platform like .co.uk, .nl, .fr or another extension.
If you’re not able to find an active subscription after the steps above, please contact customer service by clicking here.